Returns and Exchanges

Returns/Exchange Policy

We stand behind our products 100% and want you to be satisfied with your purchase. If you are unhappy with your item, or if you receive the incorrect item, you can request a return or exchange up to thirty (30) days after your order is delivered. To qualify for a return or exchange, the item must be in new, unworn, or unopened condition and free of any signs of wear or tear. Any items that you send to us for return or exchange must be shipped to us in the original packaging and placed inside of another box.

Please note that we do NOT offer refunds or exchanges for certain products due to the nature of such products. All sales for these products will be FINAL. The following items cannot be returned or exchanged: Body Armor, customized items, closeout items, special order items, or medical supplies. The product listing page for such product may indicate that the item is not returnable by including language such as “ALL SALES ARE FINAL.” However, we cannot guarantee the presence of such language in all such product listings in all instances.

All items returned for a refund are subject to a restocking fee up to twenty-five percent (25%) of the purchase price. All items returned for an exchange are NOT subject to a restocking fee.

If SHELLBACK TACTICAL sends you a damaged, defective, or incorrect item, we will pay the shipping charges to and from your address. If SHELLBACK TACTICAL sends the correct item to the address submitted with the order and it is refused by you, all shipping charges to and from the address will be deducted from the refund. This includes all shipping charges for any items or orders for which you received, or for which we advertise, “free shipping”.

Returns/Exchange Process

To return or exchange an item, you must follow the below return/exchange process:

  • Request a Return Merchandise Authorization (“RMA”) number by contacting us via customers@shellbacktactical.com or 1 (888) 493-1855.
    • When requesting a RMA, please provide the order number and a reason for the return or exchange.
    • We will process your request and, within 1–2 business days, a sales representative will contact you and provide you with the RMA number.
      • We may also request additional information and/or documentation regarding your order and the reason for the return or exchange.
      • Return the item to us.
        • Items can be shipped via your carrier of choice or using our prepaid return shipping label (if provided to you).
        • Items must be shipped in their original packaging and placed inside of another box when shipped.
        • RMA number must be prominently displayed on the return package.
        • Please allow 1–5 business days (or the estimated delivery time provided by the carrier, if longer) for transit of the package back to our distribution center.
        • Once we receive the item, please allow 1–2 business days for our returns/exchange team to process the RMA.
          • The cost of shipping and/or restocking fees will be deducted from refund total.
          • For exchanges, you will be responsible for paying the shipping costs to send the replacement item to you.

Product Warranties

Nylon Products

Our nylon products are built to last, and we back them with a lifetime warranty against manufacturing and material defects. Please note that this warranty only applies when the product is used for the purpose intended and not against every-day wear and tear, modifications, alterations, or improper use. The determination of whether a product will be repaired or replaced under this warranty will be evaluated on a case-by-case scenario. We cover the shipping cost on authorized warranty claims. To request a warranty claim, contact us at customers@shellbacktactical.com or 1 (888) 493-1855.

Armor Products

Each of our armor products have different ballistic warranty lengths based on threat level.  See the particular product description and label for details.

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